Terms & Conditions

1. Use of Website

You agree to use this website for lawful purposes only. You must not:

• Violate any applicable laws or regulations

• Attempt to gain unauthorized access to our systems

• Use the site to transmit harmful or malicious content

We reserve the right to restrict or terminate access to users who violate these terms.

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2. Product Information & Availability

We strive to ensure that all product descriptions, images, and specifications on our website are accurate and up to date. However, please note the following:

• Actual product packaging, labeling, and materials may vary slightly from what is shown online due to manufacturer updates or regional variations.

• Product availability is subject to change without prior notice. We reserve the right to discontinue or modify any product at any time.

• Dimensions, compatibility, and installation requirements are provided for reference. It is the customer’s responsibility to ensure the product suits their intended use or setup.

• Typographical errors, inaccuracies, or omissions may occasionally occur. We reserve the right to correct any errors and to cancel or refuse any order placed based on incorrect information.

• Promotional offers and pricing are valid only during the stated period and may be withdrawn or modified at our discretion.

 

| ⚠️ We strongly encourage customers to review all product specifications and consult with us if unsure before making a purchase—especially for items requiring installation or plumbing compatibility.

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3. Pricing & Payment

All prices listed on our website are in Singapore Dollars (SGD) and are inclusive of GST, where applicable.

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We reserve the right to:

• Adjust prices, promotions, or discounts at any time without prior notice

• Cancel or refuse orders in the event of pricing errors, stock unavailability, or suspected fraud

• Limit or restrict quantities purchased per customer or per order

 

Payment Terms:

• Full payment is required at the time of purchase before an order is processed or dispatched

• We accept credit & debit cards.

• Orders are only confirmed upon successful payment and issuance of an order confirmation email

 

Important Notes:

• In the event of a pricing error that is obvious and unmistakable, we are not obligated to honor the incorrect price

• Delivery charges (if any) will be calculated and displayed at checkout

• Promotional pricing is valid only during the stated promotional period and cannot be applied retroactively

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4. Order Confirmation

Your order is only confirmed once:

• Full payment has been successfully received, and

• You receive an official Order Confirmation email from us

 

We reserve the right to:

• Cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability

• Request additional verification or information before accepting an order

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| ⚠️ If you do not receive a confirmation email within a reasonable time after placing your order, please check your spam folder or contact us directly.

 

Important Notes:

• Submitting an order does not guarantee acceptance. We may cancel or refund orders that cannot be fulfilled.

• Once confirmed, orders cannot be modified or cancelled unless explicitly agreed upon by our team.

 

5. Shipping & Delivery

Please refer to our Shipping Policy for full details on delivery timelines, methods, and responsibilities.

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6. Returns & Refunds

We do not accept refunds unless:

• The product is defective

• The wrong item was delivered

Returns must be requested within 7 days of receiving your parcel.
Please refer to our Refund Policy for full terms and return instructions.

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7. Intellectual Property

All content on this website—including text, images, logos, and product designs—is the property of BTB Trading or its licensors.
You may not reproduce, distribute, or use any content without prior written consent.

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8. Limitation of Liability

To the fullest extent permitted by law, BTB Trading (distributor of Cleansui Singapore) shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or goodwill

• Any losses or damages resulting from improper installation, misuse, or unauthorized modification of our products

• Incompatibility with third-party plumbing systems, fittings, or accessories

• Delays, interruptions, or failures in website access or order processing due to technical issues beyond our control

 

Your use of this website and our products is at your own risk. All products should be installed and used in accordance with the provided instructions and specifications. We are not responsible for any damage or injury resulting from failure to follow these guidelines.

 

| ⚠️ In no event shall our total liability exceed the amount paid by you for the specific product giving rise to the claim.

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9. Privacy

Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

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10. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Singapore.
Any disputes arising shall be subject to the exclusive jurisdiction of the Singapore courts.

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11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with the updated effective date.

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12. Contact Us

If you have any questions about these Terms & Conditions, please contact:

📧 cleansui@btbtrading.com