Privacy Policy

BTB Trading respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Singapore’s Personal Data Protection Act (PDPA).

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By using our website, you consent to the practices described in this policy.

1. What Personal Data We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and mailing address

• Transaction Data: Purchase history, service requests, and delivery details

• Technical Data: IP address, browser type, device information, and browsing behavior

• Marketing Preferences: Your consent to receive updates, promotions, or newsletters

• Other Voluntarily Provided Data: Any information you provide through forms, surveys, or customer service interactions

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2. How We Collect Your Data

We collect data through:

• Website forms (e.g. contact, service request, or warranty registration)

• Cookies and tracking technologies

• Direct communication (e.g. phone, email, or in-person)

• Third-party platforms (e.g. analytics or advertising tools)

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3. How We Use Your Data

We use your personal data to:

• Respond to your inquiries and provide customer support

• Process orders, deliveries, and service requests

• Improve our website, products, and services

• Send you updates, promotions, or product information (only with your consent)

• Comply with legal and regulatory obligations

 

4. Use of Cookies

Our website uses cookies to enhance your browsing experience and analyze traffic. You can manage your cookie preferences through your browser settings.

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5. Disclosure of Your Data

We do not sell or rent your personal data. We may share it with:

• Service providers (e.g. delivery, IT, or marketing partners)

• Regulatory authorities, if required by law

• Affiliated companies under BTB Trading, for internal administrative purposes

All third parties are contractually obligated to protect your data and use it only for the intended purpose.

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6. Data Security
We implement industry-standard security measures to protect your data, including:

• Secure servers and firewalls

• Access controls and encryption

• Regular system monitoring and updates

However, no method of transmission over the internet is completely secure. We encourage you to take precautions when sharing personal data online.

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7. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.
 

8. Your Rights

Under the PDPA, you have the right to:

• Access and correct your personal data

• Withdraw consent for data collection or use

• Request deletion of your data (subject to legal obligations)

 

To exercise these rights, please contact us at:

📧 cleansui@btbtrading.com
 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

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10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date clearly stated.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact at:
📧 cleansui@btbtrading.com